Return and Shipping Information for BodyByChoco Ideal Customers:
1. Shipping Information: • BodyByChoco offers reliable and efficient shipping services to ensure that your order reaches you promptly. • We strive to process and ship orders within 1-2 business days from the date of purchase, excluding weekends and holidays. • Shipping options and rates will be provided during the checkout process, allowing you to select the most convenient method for delivery. • We offer both domestic and international shipping, with tracking numbers provided for all orders.
2. Order Tracking: • Once your order has been shipped, you will receive a confirmation email containing the tracking number and instructions to track your package. • You can conveniently monitor the progress of your shipment through our website or by using the provided tracking number on the shipping carrier’s website.
3. Shipping Charges: • Shipping charges are calculated based on the weight, dimensions, and destination of your order. • The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.
4. Delivery Time: • The estimated delivery time depends on your location and the shipping method chosen during checkout. • For domestic orders, standard shipping usually takes between 2-3 business days, while expedited shipping may arrive within 1-2 business days. • International delivery times vary depending on the destination and customs processing.
5. Returns and Refunds: • BodyByChoco understands that sometimes returns may be necessary. If you are unsatisfied with your purchase, please refer to our Return and Exchange Policy (mentioned separately) for eligibility and instructions. • Should you wish to initiate a return, please contact our customer support team within 14 days of purchase. They will guide you through the process and provide any necessary assistance. • Once your return is approved, a store credit will be issued in accordance with our policy.
6. Lost or Damaged Shipments: • In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately at bodybychoco@gmail.com • We will work diligently to resolve the issue and either arrange for a replacement shipment or provide a refund, as appropriate.
We strive to provide exceptional shipping services and ensure a seamless experience for our valued customers. If you have any further questions or concerns regarding shipping or returns, please don’t hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction with BodyByChoco products.
Thank you for choosing BodyByChoco. We appreciate your support and look forward to serving you with excellence.
